Troubleshooting
How to give access to your camera and microphone in Chrome Please ensure that your Chrome settings are optimal. Navigate to the Chrome Settings page by cl...
Thu, 29 Oct, 2020 at 11:28 AM
Before performing a connection test, please disable your AdBlocker and refresh the page. If you have reviewed your settings and are still experiencing iss...
Wed, 6 Oct, 2021 at 12:48 PM
Network firewall or web security gateway If the Virtual Lobby stays in a “connecting” state or you can’t join a session due to a “Network Error”, it...
Thu, 16 Dec, 2021 at 1:15 PM
Using a work computer? In some cases your company may block websites which they have not reviewed and allowed. You will be able to attend the event as ...
Fri, 30 Oct, 2020 at 12:01 PM
Please refresh your screen and you will automatically re-enter the session
Sun, 15 Nov, 2020 at 10:54 AM
To have full access to the online event platform, a stable internet connection is required. If you are attending the conference from China, you will nee...
Thu, 26 Nov, 2020 at 9:34 AM
When joining the online platform, please use the credentials (email and password) provided to you in the confirmation email message. The password to online ...
Sat, 4 Jun, 2022 at 3:01 PM
Please make sure you use the app on this page: https://eage.eventsair.com/eageannual2022/event-app
Sun, 5 Jun, 2022 at 2:13 PM